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Tips

BAGGAGE

Please notice the following free baggage limits:

  • Carry-on baggage 7 kg. Size 24 x 16 x 10 inches
  • Checked baggage: 20kg. Excess fee per kilo: charge 1% of Y fare plus VAT.

Other useful tips:

  • Place your name and address on the outside of  your baggage. Remove obsolete baggage tags.
  • Make sure your baggage is completely closed.
  • When registering your baggage on the baggage conveyor, verify the ticket number coincides with  your baggage check.
  • Do not pack fragile articles inside your checked baggage.
  • Any problem concerning your baggage must be reported to the airline’s baggage agent in the place of baggage reception. The airline won't accept complaints after your baggage abandons the arrival area.
  • Do not carry flammable articles, explosives, aerosols, sprays or restricted articles inside your checked baggage.
  • Do not accept to carry other people's belongings or baggage.
  • Do not overload your baggage.
  • When registering your baggage, verify the baggage check shows final destination.
  • Do not carry valuables or important documents (money, checks, jewels, electronic articles, cameras, business documents, or other type of valuables), since the airline is  not responsible in case of damage, theft or loss of valuables.

TRAVEL DOCUMENTS

WITHIN ECUADOR:

Ecuadorian and resident foreign passengers: a valid passport or identity card.

TRAVELING TO GALAPAGOS ISLANDS

Besides showing a valid passport or identity card, all passengers must have the Control Visitor Card (TCT, Spanish abbreviation for Tarjeta de Control de Tránsito). See below procedure to obtain TCT.

TRAVELING TO  CALI:

ECUADORIAN PASSENGERS

Adults: valid passport or identity card, ballot paper, military service record (for men over 18 years of age), Andean Tourism Card provided at TAME counter.

Minors: valid passport or identity card, parental authorization to leave the country issued by a notary public or childhood court, Andean Tourism form provided at TAME counter.

ALIENS RESIDENTS IN ECUADOR

Adults: valid passport or identity card, Andean Tourism form provided at TAME counter.
Minors: valid passport and identity card, parental authorization to leave the country issued by a notary public or childhood court, Andean Tourism form provided at TAME counter.

FOREIGN PASSENGERS

Adults and minors: valid passport, Andean Tourism form provided at TAME counter, round-trip ticket or departure ticket from Colombia.

TRAVELING FROM CALI:

ECUADORIAN PASSENGERS
Adults: valid passport or identity card, ballot paper, Andean Tourism Card provided at TAME counter, customs declaration. Minors: valid passport or identity card, Andean Tourism form provided at TAME counter, customs declaration form.


COLOMBIAN PASSENGERS:
Adults: valid passport or identity card, valid criminal record, Andean Tourism Card provided at TAME counter, customs declaration form.

Minors: valid passport or identity card, parental authorization to leave the country, Andean tourist form provided at TAME counter, customs declarations form.

PROCEDURE TO OBTAIN THE CONTROL VISITOR CARD (TCT) TO fly TO GALAPAGOS

As a requirement of the local government, passengers traveling to Galapagos must register their personal information to obtain their control visitor card. This can be easily done through:

  • Travel agencies
  • Ingala web page: www.ingala.gov.ec
  • ngala counters located at the Airports of Quito (05:30 - 11:00) and Guayaquil (06:00 - 12:00).

STEPS TO REGISTER ON THE INGALA WEB PAGE

1. Click on the option "Registry for your Control Visitor Card", located on the upper right corner in the home page.
2. Choose among: Turistas (tourists) or Agencia (agency), and fill out the information required. When choosing the Tourist option, you will select among Ecuadorian or foreigner. Then, you have to enter the tourist’s personal information and the complementary information for PNG.
3. Once this procedure is done, print out the form that will include a bar code and provide it to get the TCT at the Ingala counter at the airports in Quito or Guayaquil.
4. Then, passengers must go to the SICGAL baggage control area and show the TCT card to check in at the airlines counter. If passengers do not show the Ingala document, they are not able to check in.

Passengers in transit must provide their form at the Ingala counter upon their arrival to Quito or Guayaquil in order to obtain their TCT card before they board their flight to Galapagos.

Since February 25, 2008, all passengers traveling to Galapagos must get the Control Visitor card. Its cost is USD 10.
For additional information visit: www.ingala.gov.ec

 

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